Description
Drive better conversations
Give customers the ability to contact you on the channel they prefer. Zendesk has omnichannel support baked right in so customers can reach you via email, live chat, phone, and social media.
Maximize agent efficiency
Empower your agents to solve customer issues faster with AI tools and workflow automations. A unified workspace also enables faster channel switching and agent collaboration.
Adapt faster to change
Use out-of-the-box reporting and analytics to measure your team's performance and spot recurring customer trends, or customize and build your own.
Features
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