1.Call Routing Software Build visual call flows in minutes, and automatically connect customers with the most relevant teams and agents.

2.Real-Time Modifications Toggle your system settings at any time, including adding new numbers or users in a single click.

3.Call Queuing Give inbound callers the option to remain in queue until one of your agents is available to talk.

4.Ring Groups Route calls to teams grouped by location, language, skill, or any other trait you’d like.

5.Parallel Calls Put your current conversation on hold and simultaneously start a separate call with a third party.

6.Unlimited Concurrent Calls Take or place as many calls as you would like — simultaneously — on the same phone number.

7.Queue Callback Give callers the power to opt out of a waiting line and receive your outbound reply at a later time.

8.Time-Based Routing Set team and/or individual working hours to assure calls are routed only to available employees.

9.Call Recording Review call recordings to help confirm details, monitor quality, and guide training sessions.

10.Pause-Resume Recording Keep your callers’ sensitive information secure by temporarily pausing call